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Patients and carers

Information for carers

Patients and carers

Information for carers

Patients and carers

Information for carers

Patients and carers

Information for carers

Coronavirus information for patients and carers >

Families, friends and carers play a vital role in supporting people with mental health problems and/or an addiction to drugs or alcohol. We know this role can sometimes be difficult, demanding and lonely.

As well as providing treatment and care for the people who use our services, we are here to support you.

To find out more, read our  Families and Carers Handbook.

As a carer, you should be given the contact details of the team that is providing a service to your family member or friend, and the name of the person responsible for their care.

If you don't know who to talk to, check our service directory or contact our Patient Advice and Liaison Service (PALS)

We share as much information as we can about the person you care for. We also welcome any information you can share with us.

The way we share information between service users, carers and staff is based on: 

  • service user wishes 
  • privacy and confidentiality of both carers and service users 
  • best interest of service users

If you and the person you care for have different views on what you need to know we will work through this with you. We have a duty of care to both yourself and the person you care for. 

To find out more, read Confidentiality and sharing information with carers.

If you provide care or support to a friend or family member, our Carers Charter means: 

  • your essential role and expertise is recognised, respected and encouraged  
  • you are given the information and advice that you need to help you provide care  
  • where possible, you are involved in the planning and agreement of the care plan for the person you support  
  • your needs are recognised and responded to through a Carers Engagement and Support Plan 
  • you receive appropriate help and support when you need it  
  • you are actively involved in the planning, development and evaluation of services  
  • you know what you are entitled to expect from services 

For more information see the full version of our charter, or download our Carers Charter poster. 

We know the most important thing that we can offer carers is good quality care to the people they care for, but it is also essential that we listen and work alongside carers.

With the continued pressure on public spending and increasing numbers of people with mental health problems requiring support and care, it cannot be overestimated how much we need to recognise and value the amount carers and families contribute to the day-to-day support of people who use our services.

Our Family and Carers Strategy sets out our priorities for the next three years and is a renewed statement of our previous commitment to families and carers.


We run an annual Family and Carers Listening event, which gives families and carers the opportunity to meet and share their experiences with staff, gather information and hear about the work being developed across the Trust.  

Recovery college

Training and support for people with mental health difficulties and their carers, family and friends. 

Carer support groups and contacts

You should be told if there is a carer support group available for you.

For trust contacts for carers see Coronavirus advice for carers.  

To find out more, ask a member of staff or visit local contacts.  
Adfam (drugs and alcohol)
Call: 020 3817 9410

National Association for Children of Alcoholics (for people of any age who are affected by their parents’ drinking)
Call: 0800 358 3456 

Alzheimer’s Society 
National dementia helpline: 0300 222 11 22

Carers Trust 
Call: 0300 772 9600

Carers UK 
Call: 0808 808 7777

Child Line 
Call: 0800 1111

The Mix 
For people aged under 25, including young carers.
Call: 0808 808 4994

24 hour support and advice call: 111

Mental health charity
Call: 0300 123 3393

Rethink Mental Illness 
Call: 0300 5000 927

Royal College of Psychiatrists 
Professional body for psychiatrists

24 hour helpline: 116 123

Mental health charity
Call: 0300 304 7000

Triangle of Care is a partnership between service user, staff member and carer that promotes safety, and supports and sustains wellbeing for all. For this year we have signed up to complete Triangle of Care assessments of inpatient and crisis services to provide evidence of family and carer involvement. Our focus in the second year will be assessing community teams.
To find out more, read The Triangle of Care, Carers Included: A Guide to Best Practice in Mental Health Care in England