Advice and information

Our Patient Advice and Liaison Service (PALS) provides advice and information about our services.

PALS can also help resolve any problems you might have with our services, whether you are a patient, carer or member of the public.
Contact PALS on freephone 0800 731 2864 (Option 2) or by email at

If you prefer, you can make a formal complaint about our services. 

Our main leaflet is “Concerns, complaints, suggestions or compliments? 

We also have Concerns or complaints? (brief/easier read) and Large Print 

Translations of our brief leaflet are available in:

This is our leaflet for people with learning difficulties about mental health services.

NHS England have published a guide for carers of people with a learning disability, autism or both about making feedback, concerns and complaints easier called Ask Listen Do: Top tips for families and carers 

You can view our Safeguarding Statement here

Here is a short film about PALS:

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