The feedback we receive from people who have used our services, and their family and friends, is really important to us. By listening and learning from what people tell us, we can improve the services we provide.
One of the ways we get feedback is through the national annual NHS patient survey (see link below to the results). This involves a random sample of people being invited to complete a questionnaire anonymously about their experience of using our services. Being part of this national survey, which is run by the Care Quality Commission, means we can learn from other parts of the NHS about how we can do things differently and better.
For those patients who aren't randomly selected to take part in the national mental health patient survey there are a number of other ways you can give us your feedback.
Talk to a member of staff. As a first step, it's always worth talking to a member of the team involved in your care and treatment. An important part of their job is to listen to what you have to say and to try and respond to any concerns you may have.
Call our Patient Advice and Liaison Service (PALS) on 0800 731 2864. If you have had a positive experience that you want to pass on, a problem that you need help with or a complaint that you want to make, then you contact our PALS service using their freephone number.
Send your feedback to Patient Opinion. Patient Opinion is a website which has been set up to give people the opportunity to tell their story about their experience of using NHS services. The website is independent of SLaM and the NHS. You can give your feedback on the Patient Opinion section of this website, or you can do directly to the Patient Opinion website at www.patientopinion.org.uk
Visit the SLaM service user blog. Visit the blog which has been set up by service users for services. You'll find out about opportunities, events, campaigns and training. The blog site is available here.
The 2012 patient survey is available here. You can find links to previous annual patient survey results below.
|Patient survey 2011||Patient survey 2010|
|Patient survey 2009||Patient survey 2008|
|Patient survey 2007||Patient survey 2006|
|Patient survey 2005|