How we work

South London and Maudsley NHS Foundation Trust

Our aim is to provide the best possible care for the people who use our services. In this part of the website you can find out more about how we try to do this.

We constantly monitor and measure the quality of care we provide, and we are always looking for ways about how we can do things better. Like other NHS organisations, we are also assessed by other organisations on a regular basis. Most important of all, we receive feedback from the people who use our services.

It is important that anyone who wants to can see how we are performing.  This section of the website contains performance information in the form of patient surveys and other reports from the Care Quality Commission - the independent regulator of health and social care in England.

Our aim is build relationships based upon five commitments:

(1)    to be caring, kind and polite
(2)    to be prompt and value your time
(3)    to take time and listen to you
(4)    to be honest and direct with you
(5)    to do what I say I'm going to do